Frequently Asked Questions

Everything you need to know about your Cozyllio experience.

How long does shipping take?

Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are your products ethically sourced?

Yes, at Cozyllio, we prioritize sustainability and ethical manufacturing. We work exclusively with suppliers who meet strict fair labor and environmental standards.

Which payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order after it's placed?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and can no longer be changed.

Do you offer international shipping?

Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.